All About Bots
Note: This is just for education purpose , some of the literature is taken from many other places i dont own most of them .
What is a bot?
A bot is software that is designed to automate the kinds of tasks you would usually do on your own, like making a dinner reservation, adding an appointment to your calendar or fetching and displaying information. The increasingly common form of bots, chatbots, simulate conversation. They often live inside messaging apps — or are at least designed to look that way — and it should feel like you’re chatting back and forth as you would with a human.What do bots do?
Some bots are used to handle a variety of customer service requests, which would normally require a telephone call to a human agent.Where do bots live?
Chatbots already exist in many of the places where you communicate, primarily messaging apps, which lend themselves to a conversational interface. There are bots in Slack, the business-focused messaging service, many of which aim to help with work-related tasks like expenses or to-do-list.What’s the business model for bots?
There are obvious revenue opportunities around subscriptions, advertising and commerce. If bots are designed to save you time that you’d normally spend on mundane tasks or interactions, it’s possible they’ll seem valuable enough to justify a subscription fee. If bots start to replace some of the functions that you’d normally use a search engine like Google for, it’s easy to imagine some sort of advertising component. Or if bots help you shop, the bot-maker could arrange for a commission.(More immediately, bot hosting platforms like Facebook and Slack potentially stand to make money from companies that want to promote their bot to new users. Or at least from getting people to spend more time with their services, if bots prove useful.)
Part of the appeal of bots is that they simply automate things that companies are currently paying humans to do. So some value may be more about cost savings than new revenue streams.
